According to a survey on mobile behaviors included in a recent white paper published by 451 Research and Discover Global Network, 76 percent of consumers have made a purchase via a mobile website and 53 percent used a mobile “pay” button or one-click checkout service.
What does it mean for elevator service and repair companies? It’s a clear indication that mobile commerce is a force to be reckoned with. It’s not only here to stay – it will change the way you run your business for the better! With the consumer purchasing trends shifting rapidly toward mobile platforms, your elevator service and repair business can greatly benefit from capitalizing on these shifts while attracting mobile-happy customers along the way.
Even if a large portion of your current customer base doesn’t consist of a mobile crowd, it’s important to plan for the future and understand that customers will continue to naturally gravitate toward a more seamless payment experience that’s offered by mobile credit card processing. But you don’t have to wait for the future to start improving your company now. Here are some of the benefits mobile payment solutions currently offer to you:
Increased Orders and Revenue
Customers love options, especially when it comes to paying for products and services. More payment options result in greater freedom, which ties right back into creating a seamless buying experience. Some mobile customers may have overlooked your business before, especially if you didn’t provide mobile payment solutions. By adding that option to your payments portfolio, you could win back the business you’ve been missing out on.
The ability to accept payments anytime and anywhere is one of the best ways to streamline your cash flow. Knowing that they can order as much as they want, when and where they want, without trying to figure out the logistics of paying you in person, your customers will likely place more orders and provide greater revenue for your company.
Security and Reliability
At the time when even the most reputable companies experience data breaches, it comes as no surprise that security is another element highly coveted by your customers. Cash can be lost, credit cards can be stolen, but neither is an issue when it comes to mobile payments.
Instead of storing your information on devices or servers, mobile payments use tokenization, a process where each transaction is assigned a unique combination of numbers and symbols that are of no use to hackers. By effectively protecting your sensitive data through end-to-end encryption and routine security tests, mobile payments are simply a safe and reliable way to do business in this day and age.
Speed and Convenience
Do you know what else customers love? Speed and convenience. For many clients in today’s competitive market time is money, so they turn to companies that allow them to save both. Good news is that mobile payments help them do exactly that: according to the Smart Card Alliance, near-field communication (or contactless) payment methods are 63 percent faster than cash and 53 percent faster than using a traditional credit card. That’s fast. Which translates to convenience.
But it’s not just the customers that get to reap the speed and convenience benefits of mobile payments – you do too! Mobile payments technology provides an intuitive way for you to track your transactions. Never worry about counting cash or ensuring the credit card was processed correctly – all the necessary information is conveniently available right at your fingertips, empowering you to take your elevator service and repair business to greater heights.